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    5 1 5 I spoke with Shawnee (sp?) and she was incredibly helpful and nice and friendly (not too), and solved my problem in nearly no time! (we found out that it was an idiot problem from my area). Thank you again for having such nice and helpful people! 1
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    I spoke with Shawnee (sp?) and she was incredibly helpful and nice and friendly (not too), and solved my problem in nearly no time! (we found out tha...

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    1 1 5 We have our credit card machine through your company, and the last month our office has not been able to use the machine. We have called the number that was given to our office, but the customer service rep we spoke to directed us to another department who stated they were unable to help us. We have been sent a whole new credit card machine to see if that would solve the problem. It worked for a couple hours then it stopped working. Our office called the customer service department again to inform them that our system was not working. Your company was supposed to send a new cord via overnight shipping, in which we didn't receive it until a week later due to a communication error. I tried plugging the new cord in, now the machine doesn't even turn on (it doesn't even light up with a battery showing it is charging)! I called this morning the customer service number that was given, when I reached someone the rep then directed me to another department along with giving me yet another number to call. I am twenty phone calls, five different phone numbers and fifteen unhelpful representatives deep into this problem and still no working credit card machine! 1
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    We have our credit card machine through your company, and the last month our office has not been able to use the machine. We have called the number th...

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    5 1 5 Kat L. took a stressful situation dealing with PCI compliance and assisted above and beyond. I appreciate her very much for her professionalism and patients. Steve 1
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    Kat L. took a stressful situation dealing with PCI compliance and assisted above and beyond. I appreciate her very much for her professionalism and p...

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    3 1 5 The phone call was helpful in a way that I thought everything was going to be fixed. The problem I am having is we still don't have our money in our account and now we are getting checks that are bouncing and we are getting overdraft fees and return check fees. We need this fixed ASAP!!!!!!!!!!!!!!! 1
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    The phone call was helpful in a way that I thought everything was going to be fixed. The problem I am having is we still don't have our money in our ...

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    5 1 5 This was the most pleasant customer service experience I've had in a long time. Shawny M was friendly, considerate, resourceful, and efficient. Her solution to my request obtained a better than expected outcome. 1
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    This was the most pleasant customer service experience I've had in a long time. Shawny M was friendly, considerate, resourceful, and efficient. He...

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    5 1 5 Customer service rep, Deborah was quick to respond to my request and did so in a polite manner. It took me only one call to get the request handled. I appreciate this since out time is valuable. 1
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    Customer service rep, Deborah was quick to respond to my request and did so in a polite manner. It took me only one call to get the request handled. I...

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    5 1 5 I agree. Looking to lower rate 1
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    I agree. Looking to lower rate...

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    5 1 5 Shawny was very helpful with my questions. She was efficient and very polite. A pleasure to deal with her. 1
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    Shawny was very helpful with my questions. She was efficient and very polite. A pleasure to deal with her....

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    5 1 5 My issue was resolved quickly and the representative was very helpful and friendly. 1
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    My issue was resolved quickly and the representative was very helpful and friendly....

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    5 1 5 Everyone I have interacted with has been super helpful and knowlegable. 1
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    Everyone I have interacted with has been super helpful and knowlegable....

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