• 1
    • 2
    • 3
    • 4
    • 5
    4 1 5 I was able to get my questions answered quickly. 1
    Verified & Credible

    I was able to get my questions answered quickly....

    Bookmark and Share
    • 1
    • 2
    • 3
    • 4
    • 5
    5 1 5 Kat was VERY helpful in answering my concern; she returned the call in the time frame promised and the explanation was clear and understandable. 1
    Verified & Credible

    Kat was VERY helpful in answering my concern; she returned the call in the time frame promised and the explanation was clear and understandable....

    Bookmark and Share
    • 1
    • 2
    • 3
    • 4
    • 5
    5 1 5 Thank you for being patience with me. Service was great! 1
    Verified & Credible

    Thank you for being patience with me. Service was great!...

    Bookmark and Share
    • 1
    • 2
    • 3
    • 4
    • 5
    5 1 5 very pleasant and helpful, thanks Ron 1
    Verified & Credible

    very pleasant and helpful, thanks Ron...

    Bookmark and Share
    • 1
    • 2
    • 3
    • 4
    • 5
    5 1 5 1. My experience with you folks was always great, 10/10; never any issues. I sold Allegra, as you know and this is the reason I am leaving you, no other(effective cancellation date is 7/14/17, when the new owner accomplished his own hookup with a new credit card machine from a different processor). 2. Allegra is, as you are aware, a franchise and over the years I was with you, the competitive landscape changed as it always does. Thus, while I recommended you, the Allegra Home Office is now recommending www.banccredit/maryland.com and that is the outfit the new owner went with. Down the road, you should feel free to solicit Glenn to get the account back, at glenn@allegraalbany.com. 3. FYI, the tracking no. on the return of your loaner VeriFone 520 terminal is: 1ZE70V 340305 528073. 1
    Verified & Credible

    1. My experience with you folks was always great, 10/10; never any issues. I sold Allegra, as you know and this is the reason I am leaving you, no o...

    Bookmark and Share
    • 1
    • 2
    • 3
    • 4
    • 5
    1 1 5 I called the number on the letter I received from my Merchant Service. After being told to push 1 for that 2 for that and on and on, 15 minutes late get routed to some number that doesn't even have a record of my Merchant number, Try again several time trying to get to a live representative punching different numbers same results. The service rep I finally get to say maybe the division I am trying ti reach is probably close and forwarding my call to them, THEY don't even know anything about my account, don't have my account and can't even help me answer a simple question. If the division I needed, the one with my account is closed for the day they should say that and say call back later. I wasted hours trying to get through to a live person. Your system is severely flawed, the worst I have dealt with. 1
    Verified & Credible

    I called the number on the letter I received from my Merchant Service. After being told to push 1 for that 2 for that and on and on, 15 minutes late ...

    Bookmark and Share
    • 1
    • 2
    • 3
    • 4
    • 5
    5 1 5 I called and did not have my customer number but the gal helped me with my number and my account problem. She was sooo nice. I have always had very helpful nice people help me every time I have called. I did not note the name of the gal that helped me but she was super. Thanks. 1
    Verified & Credible

    I called and did not have my customer number but the gal helped me with my number and my account problem. She was sooo nice. I have always had very ...

    Bookmark and Share
    • 1
    • 2
    • 3
    • 4
    • 5
    4 1 5 My problem was not solved but representatives tried several times and were polite and helpful all the way through. 1
    Verified & Credible

    My problem was not solved but representatives tried several times and were polite and helpful all the way through....

    Bookmark and Share
    • 1
    • 2
    • 3
    • 4
    • 5
    4 1 5 Mark did a good job, so far, trying to help me get the information I was looking for. 1
    Verified & Credible

    Mark did a good job, so far, trying to help me get the information I was looking for....

    Bookmark and Share
    • 1
    • 2
    • 3
    • 4
    • 5
    5 1 5 Great customer service. 1
    Verified & Credible

    Great customer service....

    Bookmark and Share