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    5 1 5 friendly and helped me solve my request 1
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    friendly and helped me solve my request...

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    5 1 5 I switched from another cc processor to SBGA in July. I struggled for 4 months to get our credit card batches to fund in a reasonable amount of time. i spoke with numerous people to figure out why they were getting hung up. I happened to talk with Kat 10 days ago, and had great results. She was finally able to track down the processing glitch, and now our batches are funded in 1 - 2 days. She even called to follow up and make sure everything was working smoothly. (extra points) 1
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    I switched from another cc processor to SBGA in July. I struggled for 4 months to get our credit card batches to fund in a reasonable amount of time....

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    5 1 5 The service was prompt and very friendly. 1
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    The service was prompt and very friendly....

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    5 1 5 Ashley was very helpful and she answered all of my questions. 1
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    Ashley was very helpful and she answered all of my questions....

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    5 1 5 Eddy was very informative and knew almost immediately how to address my issue. Very polite. We were disconnected and he called me back with in minutes. 1
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    Eddy was very informative and knew almost immediately how to address my issue. Very polite. We were disconnected and he called me back with in minut...

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    4 1 5 I really had a great experience with the representative on the phone, although I was bothered to find out I was now required to spend an extra $24. A month for service. 1
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    I really had a great experience with the representative on the phone, although I was bothered to find out I was now required to spend an extra $24. A ...

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    1 1 5 I've called your customer service center a few times, so far none of your customer care representatives are friendly and helpful. Eddy is the first representative that answered all of my questions thoroughly and patiently explained all of the charges on my statement. I will give Eddy 5 stars but I will give the company only 1 star. There are a lot of surprise charges that I do not expect and unaware of, and just withdrawn from my bank account without my knowledge. I was not happy with the company at all. 1
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    I've called your customer service center a few times, so far none of your customer care representatives are friendly and helpful. Eddy is the first re...

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    5 1 5 Eddy was absolutely fantastic. Very kind, helpful, and patient with my front desk girl, Anna. She was very appreciative of the help he gave and how patient he was today. So far, the nicest and most helpful representative she's spoken to in this company. 1
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    Eddy was absolutely fantastic. Very kind, helpful, and patient with my front desk girl, Anna. She was very appreciative of the help he gave and how pa...

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    5 1 5 The agent was able to answer my questions without having to transfer me. 1
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    The agent was able to answer my questions without having to transfer me....

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    5 1 5 Crystal B. Was very helpful, and took her time to straighten out my invoice. 1
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    Crystal B. Was very helpful, and took her time to straighten out my invoice....

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