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    5 1 5 Great service and very knowledgeable, he went above and beyond by e-mailing me copies of the documents for my records. 1
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    Great service and very knowledgeable, he went above and beyond by e-mailing me copies of the documents for my records....

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    4 1 5 The staff including Shawny, Alex, Ivan were extremely helpful. Unfortunately, the system is very frustrating. I had erroneously typed in a wrong user name and took many tries to correct that error. By that time I was locked out from doing the PCI form. Will try later today, but not looking forward to that experience. The staff was friendly and gracious each time I called. 1
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    The staff including Shawny, Alex, Ivan were extremely helpful. Unfortunately, the system is very frustrating. I had erroneously typed in a wrong use...

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    1 1 5 I called to get a receipt for the funds we paid to close our account, or other documentation that we had closed our account. My service rep said that your company does not give receipts. The best he could do is email me a screen shot of our closing the account. I realize that our bank will show we paid the $500 to close the account, but that is not an acknowledgement of the transaction from your side. I think this is poor practice. 1
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    I called to get a receipt for the funds we paid to close our account, or other documentation that we had closed our account. My service rep said tha...

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    5 1 5 Quick, efficient and resolved my question asap. 1
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    Quick, efficient and resolved my question asap....

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    5 1 5 Thanks for prompt service with a smile in his voice. 1
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    Thanks for prompt service with a smile in his voice....

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    4 1 5 I was able to get my questions answered quickly. 1
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    I was able to get my questions answered quickly....

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    5 1 5 Kat was VERY helpful in answering my concern; she returned the call in the time frame promised and the explanation was clear and understandable. 1
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    Kat was VERY helpful in answering my concern; she returned the call in the time frame promised and the explanation was clear and understandable....

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    5 1 5 Thank you for being patience with me. Service was great! 1
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    Thank you for being patience with me. Service was great!...

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    5 1 5 very pleasant and helpful, thanks Ron 1
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    very pleasant and helpful, thanks Ron...

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    5 1 5 1. My experience with you folks was always great, 10/10; never any issues. I sold Allegra, as you know and this is the reason I am leaving you, no other(effective cancellation date is 7/14/17, when the new owner accomplished his own hookup with a new credit card machine from a different processor). 2. Allegra is, as you are aware, a franchise and over the years I was with you, the competitive landscape changed as it always does. Thus, while I recommended you, the Allegra Home Office is now recommending www.banccredit/maryland.com and that is the outfit the new owner went with. Down the road, you should feel free to solicit Glenn to get the account back, at glenn@allegraalbany.com. 3. FYI, the tracking no. on the return of your loaner VeriFone 520 terminal is: 1ZE70V 340305 528073. 1
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    1. My experience with you folks was always great, 10/10; never any issues. I sold Allegra, as you know and this is the reason I am leaving you, no o...

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