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    2 1 5 This PCI Tool Kit Survey that your customers are to complete is poorly designed. Sometimes there is no "yes" or "no" response, it could simply be NA--doesn't apply. I purchase my credit card processing tools from Merchant Services and you're asking me the customer the technical questions on how the application works with our network. Ex: I purchased from you, CHARGE ANYWHERE, and the PCI Tool indicates they are in compliance. When I put in Merchant Services for JVC Bookstore, can't find anything to indicate whether your application is in compliance, with encryption... etc. This call I tried to split the two applications, same company, so survey results would not be grouped into one TASK required at the end. Can't do it unless I change company name. Frustrating, to say the least. 1
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    This PCI Tool Kit Survey that your customers are to complete is poorly designed. Sometimes there is no "yes" or "no" response, it could simply be NA-...

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    1 1 5 Someone was supposed to get back with me yesterday and they did not. When I tell someone I will get back with them I always do. And not with an email. 1
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    Someone was supposed to get back with me yesterday and they did not. When I tell someone I will get back with them I always do. And not with an email....

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    5 1 5 Jim was a wonderful representative of your company. He is very well versed in his product and help me tremendously in a time of crisis. 1
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    Jim was a wonderful representative of your company. He is very well versed in his product and help me tremendously in a time of crisis....

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    5 1 5 I Just started using this company and I am very impressed! Love it! 1
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    I Just started using this company and I am very impressed! Love it!...

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    5 1 5 Great customer service 1
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    Great customer service...

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    5 1 5 The customer service representative I was talking with, took the time to contact other departments that would eventually solve my problem, would not give up trying to help me. 1
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    The customer service representative I was talking with, took the time to contact other departments that would eventually solve my problem, would not g...

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    5 1 5 My experience overall was great. All of my questions and concerns were answered clearly and efficiently. Alex was both informative and friendly! 1
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    My experience overall was great. All of my questions and concerns were answered clearly and efficiently. Alex was both informative and friendly!...

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    5 1 5 My experience overall was great. All of my questions and concerns were answered clearly and efficiently. Alex was both informative and friendly! 1
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    My experience overall was great. All of my questions and concerns were answered clearly and efficiently. Alex was both informative and friendly!...

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    5 1 5 helped me with the pci compliance and questions on my new terminal. 1
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    helped me with the pci compliance and questions on my new terminal....

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    5 1 5 very helpful and professional 1
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    very helpful and professional...

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